Front Desk agent
Every call answered. First ring.
Tenants call a real number and get a real answer — at 2 PM or 2 AM. Sara identifies the unit, understands the issue, resolves what she can and routes the rest to the right agent.
Included from CA$149/mo — the entry plan
app.propcare.ca/front-desk
Conversation
Unit 12 · Jen R.
Hi, my kitchen sink is leaking under the cabinet.
Thanks Jen — logged it and booked a plumber for 9am tomorrow. I'll confirm tonight.
Resolved · logged to timeline
How it runs
From ringing to resolved, in one breath.
01
Answers
Voice, text and email on the first ring, in your business name.
02
Identifies
Matches the caller to the unit, lease and history before speaking.
03
Resolves
Answers rent questions, hours, access and policy from your own rules.
04
Routes
Anything physical becomes a request for the Maintenance agent.
Handled without you
Sara runs the front desk on her own.
- Answers every call, text and email, 24/7
- Identifies the caller, unit and lease instantly
- Resolves routine questions from your policies
- Sends announcements to a building or your whole portfolio
- Logs every conversation to the property record
Comes to you as one decision
You only hear about the exceptions.
- A caller asking for something outside your rules
- An emergency that needs an owner decision tonight
- A tenant escalating past what Sara should settle
The rest of the team
Five more agents on duty.
Each one owns a part of your operation. Add them as you grow — your workspace, number and rules stay the same.
Put the Front Desk agent on duty.
Start free for 14 days. Keep your number, your trades and your rules.
