AI Disclosure

1. Overview

PropCare uses artificial intelligence and machine learning technologies to power key features of our platform. This disclosure explains how AI is used, what it can and cannot do, and how we ensure responsible use of these systems.

2. How We Use AI

• •Maintenance triage: AI classifies incoming maintenance requests by urgency, type, and required trade, and recommends appropriate action.
• •Communication: AI drafts tenant communications, broadcast notices, and maintenance updates on your behalf.
• •Call handling: AI answers inbound tenant calls, collects relevant information, and routes or escalates as appropriate.
• •Contractor matching: AI recommends contractors from your preferred list based on availability, trade type, and historical performance.
• •Expense analysis: AI categorizes transactions and flags anomalies in your property expense data.

3. AI Limitations

• •AI outputs may occasionally be inaccurate, incomplete, or inappropriate for a specific situation.
• •AI is not a substitute for professional legal, financial, or property management advice.
• •AI cannot verify the identity of callers or tenants with certainty.
• •Emergency situations should always involve human judgment before action is taken.

4. Human Oversight

PropCare is designed with human oversight in mind. Operators are notified of significant actions taken by AI, can review AI decisions in their dashboard, and can override or modify any AI-generated output at any time. We encourage users to review AI communications before sending to tenants in sensitive situations.

5. Data Used to Train AI

PropCare may use anonymized and aggregated operational data to improve our AI models. We do not use personally identifiable information to train models without explicit consent. Tenant communications and call recordings are processed to deliver the service and are subject to our Privacy Policy.

6. Third-Party AI Providers

PropCare uses third-party AI infrastructure providers to power certain features. These providers are bound by data processing agreements and are prohibited from using your data to train their own models. A list of key providers is available upon request.

7. Bias and Fairness

PropCare is committed to fair and non-discriminatory AI. We monitor our systems for bias and test regularly to ensure AI recommendations do not disadvantage any group on the basis of race, gender, age, national origin, or any other protected characteristic under Canadian human rights law.

8. Contact

For questions about AI use at PropCare, contact us at [email protected].