Terms of Service

1. Acceptance of Terms

By accessing or using PropCare's platform, website, or services (collectively, the Services), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing the Services.

2. Use of the Services

• •You must be at least 18 years old and have the legal authority to enter into this agreement.
• •You are responsible for maintaining the confidentiality of your account credentials.
• •You agree not to use the Services for any unlawful purpose or in violation of any applicable regulation.
• •PropCare reserves the right to suspend or terminate accounts that violate these terms.

3. SMS and Electronic Communications

• •PropCare operates a toll-free number to deliver SMS notifications to tenants on behalf of operators (landlords, property managers, and builders) for property-related purposes including maintenance updates, appointment confirmations, property notices, and AI call follow-ups.
• •Operators are solely responsible for obtaining prior express written consent from each tenant before enrolling them to receive SMS messages through PropCare. Consent must clearly describe the nature of messages the tenant will receive and must include instructions on how to opt out.
• •Tenants may opt out at any time by replying STOP to any message sent from PropCare's toll-free number. Opt-out requests will be honoured within 24 hours. Operators must not re-enrol a tenant who has opted out without obtaining fresh, documented consent.
• •Message frequency varies depending on property activity. Standard message and data rates may apply.
• •Operators must ensure all tenant communications sent through PropCare comply with the Canadian Anti-Spam Legislation (CASL), the Telecommunications Act, and all other applicable laws. PropCare is not responsible for the content of operator-initiated messages.

4. Subscription and Billing

PropCare's Services are offered on a subscription basis. Fees are billed in advance on a monthly or annual cycle. You authorize PropCare to charge your payment method for all fees incurred. Refunds are governed by our refund policy communicated at the time of purchase.

5. Intellectual Property

All content, features, and functionality of the Services — including but not limited to text, graphics, logos, and software — are owned by PropCare or its licensors and are protected by Canadian and international intellectual property laws.

6. Limitation of Liability

To the maximum extent permitted by law, PropCare shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Services.

7. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

8. Changes to Terms

PropCare reserves the right to update these Terms at any time. We will notify users of material changes by email or in-app notice. Continued use of the Services after notice constitutes acceptance of the revised Terms.

9. Contact

For questions about these Terms, please contact us at [email protected].