Privacy Policy

1. Overview

PropCare AI Inc. (PropCare, we, us, or our) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services, in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

2. Information We Collect

• •Account information: name, email address, phone number, and password.
• •Property and portfolio data: unit addresses, tenant contact details, lease information.
• •Communications: messages, maintenance requests, and call recordings processed by PropCare AI.
• •SMS and messaging data: phone numbers used to deliver SMS notifications via PropCare's toll-free number, message content, delivery status, and opt-in/opt-out records.
• •Payment information: billing details processed securely through our payment provider.
• •Usage data: log files, IP addresses, browser type, and pages visited.

3. How We Use Your Information

• •To provide, operate, and improve the PropCare platform.
• •To process maintenance requests and coordinate contractor dispatch.
• •To send service updates, billing notices, and support communications.
• •To deliver SMS notifications to tenants on behalf of operators for property-related purposes, where the tenant has provided express consent.
• •To maintain opt-in and opt-out records for SMS messaging in compliance with CASL and applicable telecommunications regulations.
• •To train and improve our AI models (using anonymized, aggregated data only).
• •To comply with legal obligations.

4. Sharing of Information

We do not sell your personal information. We may share information with trusted service providers who assist in operating our platform (e.g., cloud hosting, payment processing) under strict confidentiality agreements. We may disclose information when required by law or to protect the rights and safety of our users.

5. Data Retention

We retain personal information for as long as your account is active or as needed to provide Services and comply with legal obligations. You may request deletion of your data at any time by contacting [email protected].

6. Your Rights

• •Access: Request a copy of the personal information we hold about you.
• •Correction: Request correction of inaccurate or incomplete information.
• •Deletion: Request deletion of your personal information, subject to legal retention requirements.
• •Withdrawal of consent: Withdraw consent for processing where consent is the legal basis.
• •SMS opt-out: Tenants may opt out of SMS notifications at any time by replying STOP to any message received from PropCare's toll-free number. Opt-out requests are recorded and honoured within 24 hours.

7. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, role-based access controls, and regular security audits to protect your personal information.

8. Contact

For privacy-related inquiries or to exercise your rights, contact our Privacy Officer at [email protected].